Real people, fast answers.
E-mail us about anything: a template that won’t render, an automation question or a feature you need.
Reply time
We answer every message within 2 business days, and urgent issues (documents not generating, automations failing) first.
Languages
Write to us in English or Polish.
Data needed upfront
We never ask for your password. Share a template or a board link only if you choose to.
Get help faster
Please include:
- your monday.com account URL (for example
yourteam.monday.com); - the board and item where it happened, and the time;
- what you expected and what you got (a screenshot helps);
- for layout issues: the template (.docx) and, if possible, the PDF from Word for comparison.
Common fixes
A placeholder shows “no such column”
Check the column title on the board, including spaces; titles are matched without regard to case. Renamed a column? Update the template too.
The document is not in the Files column
Make sure the board has a Files column and that it was selected when generating or in the automation. Viewers and guests cannot generate documents.
An automation was turned off
monday.com turns an automation off when it can’t succeed, for example if its template was deleted. Pick another template in the automation and turn it back on.
The plan limit was reached
Previews keep working. Generation resumes next month, or right away after an upgrade in the monday.com marketplace.
Uninstalling
Account admins can uninstall from Administration → Apps in monday.com. Your templates and tokens are deleted immediately (at the latest within 10 days). Documents already saved on your items stay there.